We’re proud to serve our customers and always strive to do right by you — but we also understand that sometimes things don’t go as planned. If you’re unhappy with something, we want to hear about it so we can make it right. And if you’ve had a great experience, we’d love to hear that too — your feedback helps us grow and improve.
Email: complaints@bdfinance.com.au
If we’re unable to resolve your complaint to your satisfaction, you have the right to take your concern further. You can contact the Australian Financial Complaints Authority (AFCA) — an independent and free dispute resolution service for consumers and small businesses.
AFCA Contact Details:
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001
They’re there to help when you need an impartial view, and we fully support your right to seek their assistance.